MUSE Festival starts on Friday, 24 July 2026. The detailed event schedule and information about the following days will be published through the official organiser communication channels.
FAQ: Basic event information
The event starts on Friday, 24 July 2026 at 18:00.
The event will take place at Balzaq Palace in Kawęczyn near Toruń. Detailed information about entry, site organisation, and the event map will be shared closer to the event date.
MUSE Festival will take place on the grounds of Balzaq Palace in Kawęczyn near Toruń. Part of the event will be outdoors, and one of the stages will be located inside the palace.
Yes. The event will take place regardless of weather conditions. Please check the forecast before arriving and prepare suitable clothing.
Yes. The timetable, including detailed programme information and performance times, will be published before the festival through the official MUSE Festival communication channels.
The most important organisational announcements will be published through the official MUSE Festival communication channels, including the event website and the organiser social media.
FAQ: Tickets and purchase
Tickets can be purchased online. We recommend using only official sales channels. We do not recommend buying tickets from unauthorised sources such as social media or resale platforms. The organiser is not responsible for tickets purchased outside official channels. Buying a fake ticket may prevent entry to the event.
Yes. Tickets will also be available on site. We still recommend purchasing in advance and using only official sales channels.
Your payment may still be under bank verification and this can take a few moments. Please also check your spam folder. If you still have not received the ticket after 24 hours, contact us through the contact form on the website and use the message title: "My ticket has not arrived".
Yes. All people for whom tickets were purchased can enter the event separately, as long as the tickets have not already been used at entry. Each ticket contains a unique code allowing one-time entry.
Tickets are non-refundable and cannot be exchanged. Before purchasing, please read the sales terms and event rules carefully.
This depends on the sales operator. Detailed information about changing ticket holder details is available in the purchase terms.
Yes. You can buy a ticket for another person. At entry, the most important things are a valid, unused ticket code and the identity document of the person entering the event site.
Yes. The number of tickets is limited, so we recommend purchasing in advance. If the available ticket pool sells out, sales may close.
FAQ: Entry to the event site
Yes. You can enter the event site after the event has started if you have a valid ticket. We recommend arriving earlier to pass entry control calmly and get familiar with the site organisation.
If you have a one-day ticket, a single-entry rule applies. After leaving the event site, re-entry will not be possible.
If you have a three-day ticket, you may leave the event site and return, according to the rules set by the organiser.
At entry, you must show a valid ticket with a unique code and a valid identity document confirming your age. The event is intended only for adults.
No. You can show the ticket on your phone screen, provided the code is readable and can be scanned. For safety, we recommend downloading the ticket to your phone in advance.
Yes. Security control may be carried out at entry to the event site. It is intended to ensure comfort and safety for all participants.
FAQ: Travel, site and accessibility
We recommend public transport, taxi, or ride-hailing apps. Detailed logistics, including recommended walking and driving routes, will be published before the event.
Parking information will be announced closer to the event date. We recommend following the organiser official announcements.
Yes. A site map showing the entrance, bars, toilets, food points, zones, and the cash exchange point will be made available before the event.
Yes. The event space will be properly organised. A detailed site plan and information about individual zones will be shared closer to the event date.
Information about site accessibility will be published before the event. If you have individual needs, please contact the organiser in advance so we can provide the most accurate organisational information.
Yes. The most important points on the event site, such as the entrance, toilets, bars, food points, zones, and the cash exchange point, will be marked on the event map and in the event space.
FAQ: Payments on site
Yes. Cashless payments apply on the event site. Payment will be possible by card, phone, or watch if the method works like a card payment.
No. The event uses a cashless payment system. Cash will not be accepted directly at bars or food points.
A dedicated point will be available on site where cash can be exchanged for funds to use during the event. Detailed rules of the payment system will be confirmed before the event.
No. If you have your own payment card, you can use it directly. An additional settlement system, such as tokens or a prepaid card, will be a solution for people who have cash or cannot use their own card.
Card payments and selected cashless methods will be available. Detailed information about available payment methods will be confirmed before the event.
Detailed rules for unused funds will be confirmed before the event. Information will be shared through official communication channels and at the payment support point on the event site.
FAQ: Facilities on the event site
Yes. Bars and food points will be available on the event site.
No. Bringing your own food and drinks onto the event site will not be allowed.
Yes. Toilets for participants will be available on the event site. Their location will be marked on the event map and in the event space.
Yes. Medical support will be available on the event site. If you feel unwell or need help, please contact event staff, security, or go directly to the medical point.
Yes. Cloakroom or deposit locations will be confirmed before the event. We recommend following the organiser official announcements and bringing only essential items.
Information about water availability will be confirmed before the event. Bars and food points will be available on site.
FAQ: Participant age and documents
Yes. The event is intended only for adults. Entry is available to people who are at least 18 years old.
No. The event is 18+, so entry is available only to adults, regardless of whether a guardian is present.
Yes. A valid identity document confirming age will be required at entry. The organiser reserves the right to refuse entry to anyone unable to confirm adulthood.
FAQ: Safety rules and prohibited items
Items prohibited by the rules cannot be brought onto the event site, in particular own alcohol, drinks, food, prohibited substances, dangerous items, flammable materials, pyrotechnics, and other items that may threaten participant safety. The detailed list of prohibited items is included in the event rules.